Information Management and Mediation in a Digital Reference Service Focused in Social Sciences

 

Autores
Corda, María Cecilia
Tipo de recurso
artículo
Estado
Versión publicada
Año de publicación
2012
País
Argentina
Institución
Universidad Nacional de La Plata. Facultad Humanidades y Ciencias de la Educación
Repositorio
Memoria Académica (UNLP-FAHCE)
Descripción
This paper investigates the current relationship between information management and information mediation along with the digital reference service through a case study which took place in an academic library. The concept of information mediation is herein analyzed, since a conceptual examination provides elements that will help people to comprehend and evaluate the concerned service. The information professional plays a very important role in the mediation aforementioned, which may be directly or indirectly; consciously or unconsciously; by himself/herself or plurally; individually or inserted into a group ? in all such manners that mediator facilitates the acquisition of information, fully or partially satisfying a user?s need of all sorts of knowledge. Meanwhile, we here approach information management from a scope that points out a description over performed activities concerned to policies and procedures put into effect until the service evaluation by proposing a criterion for such point. Finally, we outline a few actions to be implemented in long-term perspective, which goal is to continually ameliorate such assistance, taking in account the human factor
Idioma
inglés
OAI Identifier
oai:memoria.fahce.unlp.edu.ar:snrd:Jpr6071
Enlace del recurso
http://www.memoria.fahce.unlp.edu.ar/art_revistas/pr.6071/pr.6071.pdf
Nivel de acceso
Acceso abierto
Materia
Bibliotecología y ciencia de la información
Information Mediation
Digital Reference Service
New Technologies
Information Management
Academic Libraries
Social Sciences